FAQ
La livraison est-elle gratuite ?
Oui. La livraison dans le monde entier est incluse dans le prix. Nous utilisons DHL Express et livrons sous 3 jours.
Quand vais-je recevoir mon article ?
Dès réception de votre commande, vous recevrez automatiquement un e-mail de confirmation. Les commandes passées avant 14h (CET) seront préparées, emballées et expédiées le jour même. Le délai de livraison est généralement de 2 à 4 jours ouvrés avec DHL Express.
Puis-je échanger ou retourner mon article ?
Si vous souhaitez changer de modèle, de couleur de bracelet, etc., veuillez nous contacter afin que nous puissions réserver immédiatement le nouvel article en stock. Vous avez toujours droit à un échange ou à un remboursement dans les 30 jours suivant la réception de votre colis, à condition que l'article n'ait pas été utilisé.
How is Star Impex different from other retailers that claim to offer conflict-free diamonds?
At Star Impex, we believe that being “conflict-free” should go beyond just avoiding diamonds that finance civil wars. While the Kimberley Process defines conflict-free diamonds narrowly, we recognize that issues like child labor, forced labor, unsafe working conditions, low wages, and environmental harm still exist in many parts of the diamond supply chain.
That’s why Star Impex goes beyond industry standards to offer diamonds that are responsibly sourced, ethically handled, and fully traceable. We work only with a select group of suppliers who follow strict chain-of-custody protocols and source from mines and manufacturers that uphold international labor, trade, and environmental practices.
Can I buy a ring setting without purchasing a diamond from Star Impex?
At Star Impex, we specialize in creating custom-made pieces that perfectly match your chosen center stone. To maintain the precision, quality, and craftsmanship of our jewelry, we currently do not offer ring settings without the purchase of a center diamond from us.
Each setting is thoughtfully handcrafted to fit the exact dimensions and specifications of your selected diamond. This ensures a flawless fit and a beautifully finished piece. If you need help choosing the right diamond, our team would be happy to guide you through the process!
Are lab diamonds real diamonds?
Yes. Lab grown diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab grown diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.