FAQs
How much time will it take for my order to reach me?
Each product is made-to-order to ensure the highest quality.
- Manufacturing Time: 7 working days
- Shipping & Delivery Time: 7 working days
Can I order a custom design?
Yes, we’d love to bring your vision to life! You can customize your jewelry just the way you like it. Simply reach out to our Customer Support team, and they’ll assist you with the design, materials, and specifications to create your perfect piece.
Didn’t find the answer you were looking for?
No worries! We're here to help with anything you need. Feel free to reach out to us at info@starimpex.store or give us Whatsapp call at +91 90812 74449 — our team will be happy to assist you.
How is Star Impex different from other retailers that claim to offer conflict-free diamonds?
At Star Impex, we believe that being “conflict-free” should go beyond just avoiding diamonds that finance civil wars. While the Kimberley Process defines conflict-free diamonds narrowly, we recognize that issues like child labor, forced labor, unsafe working conditions, low wages, and environmental harm still exist in many parts of the diamond supply chain.
That’s why Star Impex goes beyond industry standards to offer diamonds that are responsibly sourced, ethically handled, and fully traceable. We work only with a select group of suppliers who follow strict chain-of-custody protocols and source from mines and manufacturers that uphold international labor, trade, and environmental practices.
Can I buy a ring setting without purchasing a diamond from Star Impex?
At Star Impex, we specialize in creating custom-made pieces that perfectly match your chosen center stone. To maintain the precision, quality, and craftsmanship of our jewelry, we currently do not offer ring settings without the purchase of a center diamond from us.
Each setting is thoughtfully handcrafted to fit the exact dimensions and specifications of your selected diamond. This ensures a flawless fit and a beautifully finished piece. If you need help choosing the right diamond, our team would be happy to guide you through the process!
Are lab diamonds real diamonds?
Yes. Lab grown diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab grown diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.